Privacy Policy
Updated on September 01, 2024
Mermaid Luxury Decor Technical Works LLC Return/Refund Policy
Thank you for choosing Mermaid Luxury Decor Technical Works LLC . We value your trust and are committed to ensuring your experience with our products and services is nothing short of exceptional. Please take a moment to explore our return and refund policy, designed to provide you with the best possible shopping experience.
1. Our Commitment to Quality
At Mermaid Luxury Decor Technical Works LLC , we take pride in delivering fully customized, on-demand products. Each item is crafted with precision and personalized to your specifications. We are confident that you will love your purchase, as it is a unique representation of your vision.
2. No Refunds or Exchanges
In our pursuit of providing you with exceptional customization, we do not offer refunds or exchanges for our products. Every piece is sold as seen, reflecting the craftsmanship and personalization that sets us apart.
3. Exceptional Service for Damaged Products
While we strive for perfection, we understand that there may be rare instances of items arriving in less than perfect condition. In such cases, we are here to make it right:
Prompt Communication: If you receive a damaged product, please let us know within 48 hours of receiving your order. Send an email to info@mermaiddecor.com with the following details:
Your order number
Clear photographs of the damaged product(s)
A description of the damage
Efficient Resolution: Our dedicated customer support team will review your claim swiftly and provide you with guidance on the next steps. Depending on the nature of the damage, we may offer to repair or replace the affected item(s).
Simplified Returns: If necessary, we will guide you through the process of returning damaged items. We provide return shipping labels or arrange for pickup, ensuring a hassle-free experience.
4. Tailored Warranties for Corporate Orders
For our valued corporate sector customers placing bulk orders, we offer customized warranties tailored to your specific project. These warranties are outlined clearly in your project agreement or contract. Please review the terms and conditions of your warranty, and should you have any questions or require assistance, our corporate sales team is ready to provide clarification.
Mermaid Luxury Decor Technical Works LLC is dedicated to bringing your creative visions to life with premium customization. We are committed to addressing any concerns with speed and professionalism, ensuring your satisfaction with our products and services.
If you have any inquiries or need assistance, please do not hesitate to reach out to our customer support team at info@mermaiddecor.com
Thank you for selecting Mermaid Luxury Decor Technical Works LLC for your personalized product needs. We look forward to exceeding your expectations with our exceptional craftsmanship and service.