Shipping Policy
Updated on September 01, 2024
Mermaid Luxury Decor Technical Works LLC Shipping Policy
At Gallery Mermaid, we strive to provide efficient and reliable shipping services to our valued customers worldwide. Please review the following shipping policy details before placing your order:At Gallery Mermaid, we strive to provide efficient and reliable shipping services to our valued customers worldwide. Please review the following shipping policy details before placing your order:
Delivery Times
Delivery times may vary depending on the destination and the complexity of the custom project. We will provide you with an estimated delivery timeline upon order confirmation. Please note that unforeseen circumstances such as customs delays may affect delivery times.
Customs and Import Duties
Customers are responsible for any customs duties, taxes, or import fees that may apply to their orders. These charges are determined by the customs authorities of the destination country and are not included in the product price or shipping cost. Gallery Mermaid is not liable for any delays or additional charges incurred due to customs clearance processes.
Damaged or Defective Items
In our commitment to providing exceptional products and services, we ensure that every item is carefully inspected before shipment. However, in rare instances where items arrive damaged or defective, we offer the following resolution:
Prompt Communication:
If you receive a damaged or defective product, please notify us within 48 hours of receiving your order. Contact our customer support team at info@mermaiddecor.com. Please include your order details and clear photos of the damaged or defective item for expedited assistance.
Refund and Exchange Policy
Gallery Mermaid operates under a strict no-refund and no-exchange policy for all products. Each piece is crafted and customized with meticulous attention to detail, reflecting our dedication to quality craftsmanship. Therefore, refunds or exchanges are not offered unless the item is damaged or defective upon receipt, as outlined in the Damaged or Defective Items section above.
By placing an order with Gallery Mermaid, you acknowledge and agree to the terms and conditions outlined in our shipping policy. If you have any questions or concerns regarding shipping or delivery, please don't hesitate to contact us for assistance. We are here to ensure your satisfaction with every aspect of your shopping experience.